Rusty's Cycles Terms and Conditions
- Payment Method
- Payment for all products must be by either Debit Card, Credit Card, Paypal or now V12 Retail Finance. We accept payment with Mastercard, Switch, Visa. Unfortunately no American Express. Payment is due in full when placing an order on this site. You will be asked to enter your card details and the name and the address of the card holder when you place the order. These details will be checked and we may hold an order until we receive the correct details. You will be contacted if we find the card or address details to be incorrect.
- How to Contact Us
- A full set of contact details is included on our 'Contact' page including a simple form for you to use to email us.
- Shipping and Handling
- Mainland UK delivery carries a standard charge of £19.99. Orders may take an additional 2-5 working days to arrive. When goods are delivered by our courier they MUST be signed for. If the box or goods are or seem to be DAMAGED in any way then they MUST be signed for AS DAMAGED, this is so we may resolve the situation with our courier. If damaged goods are signed for as undamaged then this will result in difficulties in claiming from the courier. The customer will be responsible for the cost of, and safe return of, all items to us. Goods will only be accepted in their original packaging and in an unused and re-saleable condition.
- All prices quoted on this website include VAT at the UK rate of 20%.
- Your Privacy
- Back Orders
- If we do NOT have any of the products that you require, you will be told at the point that we contact you and you will be under no obligation to proceed with the purchase of those goods.
- If You Wish to Complain
- We aim to please. If you feel that we have let you down in some way, please contact us by email at firstname.lastname@example.org or by telephone on 01724 844409.
- We do not offer a collection service. All return postage charges will be the responsibility of the customer. We will accept the return of any UNUSED item within 7 working days of delivery. The customer will be responsible for the cost of, and safe return of, all items to us. Goods will only be accepted in their original packaging and in an unused and re-saleable condition.
- Guarantee Policy
- All bicycles and parts supplied by RUSTYS CYCLES LTD conform to BS6102/1,cen14764 standards when correctly assembled. Should any original component prove defective in terms of material deficiency, WITHIN 12 MONTHS of purchase, we will either replace or repair the component free of charge.
BOBBIN GINGERSNAP BALANCE BIKE
ACE OF PLAY BALANCE BIKE
LAPIERRE PRO RACE 529
LAPIERRE EDGE XM 327
LAPIERRE X CONTROL 127
LUCKY COVENANT - NEO CHROME
LUCKY PROSPECT - NEO GOLD
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